Shipping Policy
Effective Date: [01/11/2026]
At "LBW Shop", operated by LIFESTYLE, BEAUTY AND WELLNESS, we aim to make your online shopping experience convenient and transparent. This policy explains how we process, dispatch and deliver your orders.
1. Delivery Coverage
LBW Shop offers Pan-India delivery.
We deliver orders to serviceable PIN codes across India through our logistics and delivery partners. Delivery availability may vary for certain remote, restricted or otherwise non-serviceable locations. The availability of delivery to your PIN code will be determined during the ordering process.
2. International Shipping
At present, LBW Shop does not offer international shipping. All orders placed through our website are currently restricted to delivery addresses within India.
3. Order Processing
Orders are generally processed after successful order confirmation and payment verification.
Orders may take [1–2 business days] to process before being handed over to our delivery partner. Orders placed on Sundays or public holidays may be processed on the next business day. During festive periods, promotional events, sales or periods of exceptionally high order volumes, processing may take longer than usual.
Once your order has been dispatched, you will receive shipping and tracking information where applicable.
4. Shipping Charges
LBW Shop offers free shipping on orders above ₹2,499.
For orders below ₹2,499, applicable shipping charges will be displayed at checkout before the order is placed.
Shipping charges may vary depending on the order, delivery location or other applicable logistics considerations. The final shipping charge applicable to your order will always be shown before you complete your purchase.
5. Delivery Timelines
Orders are delivered through our logistics and courier partners. The estimated delivery time may vary depending on your location, PIN code, courier serviceability and other logistical circumstances.
Estimated delivery timelines shown on the website or communicated at the time of purchase are indicative and may be affected by:
Courier and transportation delays
Weather conditions
Public holidays
Festive periods and high order volumes
Remote or difficult-to-service locations
Incorrect or incomplete address information
Circumstances beyond our reasonable control
We make reasonable efforts to ensure that orders are delivered within the estimated timeframe.
6. Cash on Delivery (COD)
Cash on Delivery is available for eligible orders and serviceable PIN codes.
LBW Shop follows a partial-payment COD model.
When you select COD as your payment method:
You will be required to pay a nominal amount in advance at the time of placing the order.
The remaining balance amount will be payable when the order is delivered.
Your order will be processed after the required advance payment has been successfully received.
The exact advance amount and remaining payable amount will be communicated/displayed during the ordering process.
The availability of COD may depend on the delivery location, order value, product and other applicable conditions. If the required advance payment is not successfully completed, the COD order will not be processed.
7. Order Tracking
Once your order has been dispatched, tracking details may be shared with you through [email/SMS/WhatsApp], where available.
You can use the tracking information provided to monitor the progress of your shipment.
Please note that tracking information may take some time to become active after the shipment has been handed over to the delivery partner. If your tracking information does not update for an extended period, please contact our customer support team with your order number.
8. Delivery Attempts
Our delivery partners may make multiple attempts to deliver your order. Customers are responsible for ensuring that the shipping information provided at checkout is accurate and complete.
Please ensure that:
Your name is correctly provided.
Your complete address is entered.
Your PIN code is correct.
Your phone number is accurate and reachable.
Someone is available to receive the package when required.
If delivery cannot be completed because of an incorrect address, recipient unavailability, refusal to accept the package or repeated unsuccessful delivery attempts, the shipment may be returned to LBW Shop. Additional charges may apply for re-delivery, where applicable.
9. Incorrect or Incomplete Address
Customers are responsible for providing an accurate and complete delivery address.
If you identify an error in your address after placing your order, please contact us immediately. We will make reasonable efforts to update the address before the order is dispatched. However, we cannot guarantee that changes can be made once the order has been processed or handed over to the delivery partner.
LBW Shop will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
10. Delays
Although we make every effort to deliver orders within the estimated timeframe, unforeseen delays may occur.
Such delays may be caused by:
Severe weather
Natural disasters
Transportation disruptions
Courier-related issues
Public holidays
Festive periods
High order volumes
Government restrictions
Incorrect address information
Other circumstances beyond our reasonable control
If your order is significantly delayed, please contact our customer support team with your order number so that we can assist you.
11. Damaged, Tampered or Incorrect Deliveries
We take reasonable care to pack products securely before dispatch.
If your package appears damaged, opened or tampered with at the time of delivery, please document the condition of the package with clear photographs or videos and contact us promptly. If the product inside the package is damaged, incorrect or otherwise eligible for a return or replacement, please raise a request within the applicable return period described below.
11. Lost or Missing Shipments
If your order is marked as delivered but you have not received it, please contact us as soon as possible.
We may coordinate with the delivery partner to investigate the shipment. You may be asked to verify whether the package was received by a family member, neighbour, security personnel or another person at the delivery address.
13. Return Requests
Return requests must be raised within 2 business days from the recorded delivery date. Submitting a request does not guarantee approval.
Please refer to our Returns & Refunds Policy for eligible reasons, conditions and instructions. Do not send products back without receiving return instructions from our team.
14. Wrong or Missing Products
If you receive a product that is different from the product ordered, or if an item appears to be missing from your order, please contact us within 2 business days of delivery.
Please provide:
Order number
Product name
Description of the issue
Clear photographs/videos of the package and product received
We will review the matter and provide an appropriate resolution in accordance with our applicable policies.
15. Multiple Shipments
In some cases, products from the same order may be shipped separately due to product availability, warehouse processing or logistical requirements. If your order is split into multiple shipments, you may receive separate tracking information.
16. Refused or Undelivered Orders
If an order is refused by the recipient or returned to LBW Shop due to repeated unsuccessful delivery attempts, an incorrect address or other customer-related reasons, the order may be treated as a returned shipment. Any refund or re-shipment will be subject to the applicable terms of our Returns & Refund Policy.
For COD orders, any advance amount already paid will be handled in accordance with the applicable cancellation and refund terms.
17. Cancellation After Dispatch
If you wish to cancel an order, please contact us as soon as possible after placing it.
We will attempt to process the cancellation if the order has not yet entered the dispatch process. Once an order has been dispatched, cancellation may no longer be possible.
Any cancellation, return or refund after dispatch will be subject to the applicable terms of our Returns & Refund Policy.
18. Remote and Non-Serviceable Locations
Although LBW Shop offers Pan-India delivery, certain remote or restricted locations may have limited or no courier serviceability. If a PIN code is found to be non-serviceable, we may be unable to complete delivery to that location.
Where possible, our team may contact the customer to discuss an alternative serviceable address.
19. Shipping Promotions
From time to time, LBW Shop may introduce special shipping offers or promotions. Promotional shipping offers may have additional terms, conditions or validity periods, which will be communicated at the time of the offer.
Unless specifically stated otherwise, free shipping is available on orders above ₹2,499.
20. Contact Us
For questions regarding your order, shipping or delivery, please contact us:
Lifestyle Beauty and Wellness (LBW Shop)
Website: www.lbwshop.in
Email: lifestylebeautyandwellness@gmail.com
Phone/Whatsapp: +91 8368111285
When contacting us regarding an order, please provide your order number so that our team can assist you efficiently.
21. Policy Updates
LBW Shop reserves the right to update or modify this Shipping Policy from time to time. Any changes will be published on this page with the revised effective date.
Customers are encouraged to review this policy periodically for the latest information regarding our shipping and delivery practices.