Frequently Asked Questions (FAQs)
Find answers to common questions about shopping at LBW Shop. If you need further assistance, please contact our support team.
Orders & Payments
1. How can I place an order?
Browse our website, select the products you want, add them to your cart and follow the checkout instructions to complete your order.
2. Which payment methods are available?
Available payment methods will be displayed during checkout. Cash on Delivery is available for eligible orders and serviceable locations.
3. How does Cash on Delivery work?
Our COD option follows a partial-payment model. A nominal amount must be paid in advance, and the remaining balance is payable at delivery. The applicable amounts and payment instructions will be displayed or communicated during the ordering process.
4. Can I cancel my order?
You may request cancellation before your order is dispatched. Once dispatched, cancellation may not be possible. Please contact us as soon as possible if you need to cancel.
5. How can I check my order status?
Use the available order-tracking option or contact our support team with your order number.
Shipping & Delivery
6. Where does LBW Shop deliver?
We offer delivery across India, subject to courier and PIN-code serviceability.
7. Do you ship internationally?
No. We currently do not offer international shipping.
8. Is shipping free?
Free shipping is available on orders above ₹2,499. Applicable shipping charges for other orders will be displayed at checkout.
9. How long will delivery take?
Delivery timelines may vary depending on your location, courier service, product availability and other logistical factors. Any available estimate will be communicated during the ordering process or through tracking updates.
10. Can I change my shipping address after placing an order?
Please contact us as soon as possible. Address changes may be possible before dispatch but cannot be guaranteed once an order has been processed or shipped.
Returns, Replacements & Refunds
11. What is your return request window?
You must raise your return request within 2 business days of delivery. Requests submitted after this period may not be accepted.
12. Which products can be returned?
Eligibility depends on the product and the reason for the request. Damaged, defective, incorrect or missing items may be reviewed for an appropriate resolution. Certain personal care, hygiene, cosmetic and disposable products may be non-returnable, subject to applicable consumer rights.
13. How do I request a return or replacement?
Contact our support team with your order number, product details, reason for the request and clear photos or videos where relevant. Please wait for our instructions before sending any product back.
14. When will I receive my refund?
Approved refunds are processed after the applicable verification and inspection steps. The processing timeline and refund method will be communicated by our team.
15. How are COD refunds handled?
COD orders require a partial payment in advance, with the remaining balance paid at delivery. Any approved refund will be assessed according to the applicable order and refund terms. We may request bank details or other information required to process the refund.
16. Can I return a product that I have used?
Returns may be declined if a product has been used, damaged through misuse, altered or returned without required components or packaging, except where applicable law requires otherwise.
Products & Business Enquiries
17. Do you sell products for professional use?
Our catalogue includes products and tools intended for different uses, including salon and spa applications. Please review individual product descriptions to understand their intended use.
18. Do you accept bulk or wholesale enquiries?
Yes, you can contact us with your required products, quantities and business details. Our team will review your enquiry and share available options.
19. Can I purchase products from your physical address?
No. LBW Shop operates as an online store. Our physical address is for business and contact purposes, not walk-in retail purchases.
Need More Help?
If your question is not answered here, contact us through our Contact Us page or the available support channels. Please include your order number for order-related queries.