Privacy Policy
Effective Date: 1st October, 2026
At LBW Shop, operated by Lifestyle Beauty and Wellness, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, when we share it and how you can contact us about your information.
1. About Us
LBW Shop is an online store operated by Lifestyle Beauty and Wellness.
Privacy Contact: lifestylebeautyandwellness@gmail.com
Phone: +91 8368111285
Business Address: 413-414 IMPERIAL TOWER, C BLOCK, NARAINA VIHAR, New Delhi, Delhi, 110028.
GSTIN: 07BCTPB6759F1Z8
2. Information We Collect
Depending on how you use our website, we may collect the following information.
Information you provide: Name, email address, phone number, billing and delivery address, PIN code, order details, product enquiries, customer support communications, reviews and information submitted for returns, refunds or cancellations.
Payment-related information: Payment status, transaction references and other details needed to process or verify a payment. Payments may be handled by third-party payment providers. We do not intend to store complete card credentials on our own systems where these are handled by payment providers.
Technical and usage information: Information such as IP address, browser type, device details, operating system, pages visited, referring pages, timestamps and interactions with our website.
Cookies and similar technologies: We may use cookies or similar tools for website functionality, preferences, analytics and other purposes explained in this policy.
3. How We Use Your Information
We may use your information to:
Process, confirm, fulfil and deliver orders.
Process payments and verify transactions.
Provide customer support and respond to enquiries.
Handle cancellations, returns, replacements and refunds.
Communicate order updates, delivery information and important service notices.
Maintain and improve our website, products and customer experience.
Prevent fraud, investigate misuse and protect our business and customers.
Meet applicable legal, tax, accounting and regulatory requirements.
Send promotional communications where permitted and, where required, with your consent.
4. Marketing Communications
Where permitted by applicable law, we may send information about new products, offers, discounts, vouchers and updates.
You may opt out of promotional communications using the available unsubscribe option or by contacting us. You may continue to receive essential transactional messages relating to orders, payments, deliveries, returns or account security.
5. Cookies and Similar Technologies
Cookies and similar technologies may help our website remember cart contents, maintain sessions, save preferences, understand website usage and support website performance.
You may be able to manage cookies through your browser settings or any preference controls made available on our website. Disabling certain cookies may affect some website features.
Where required, we will seek consent before using cookies or similar technologies for purposes that require consent.
6. Sharing of Information
We may share relevant information with service providers when necessary to operate our business, including:
Website hosting and ecommerce technology providers.
Payment processors, banks and payment service providers.
Courier, logistics and delivery partners.
Customer support and communication providers.
Email, SMS and WhatsApp service providers.
Analytics, website-performance and advertising providers, where applicable.
Fraud-prevention, security and technology providers.
Professional advisers, auditors, regulators or government authorities where legally required.
We do not sell personal information as a standalone product. We share information only for appropriate business, operational, legal or other disclosed purposes, subject to applicable law.
7. Delivery Partners
To fulfil your order, relevant information such as your name, delivery address, PIN code, phone number and order details may be shared with the courier or logistics provider responsible for delivery.
8. Payments
Payments may be processed by third-party payment providers. Your payment information may be subject to the provider's own privacy policy, security practices and terms.
Please review the payment provider's information when completing a transaction.
9. Website Technology Providers
Our website relies on technology and service providers to operate online shopping, process orders and support related functions. These providers may process relevant personal, order and technical information to deliver their services.
The specific providers used by LBW Shop will depend on our website configuration and integrations.
10. Social Media and Messaging Platforms
If you contact us through social media, WhatsApp or another third-party communication platform, relevant information will also be subject to that platform's terms and privacy practices.
Please avoid sharing passwords, complete payment-card details or other unnecessary sensitive information through public comments or unsecured channels.
11. Reviews and User-Submitted Content
If you submit a review, testimonial or other content, the information you choose to include may be displayed publicly where the relevant feature permits. Please avoid including private contact details or other personal information in public submissions.
12. Data Security
We take reasonable measures appropriate to our operations to protect personal information against unauthorised access, misuse, loss or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure. Please use trusted networks, protect your account credentials and contact us if you suspect unauthorised use of your information.
13. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, returns, refunds, accounting, legal compliance, dispute resolution and fraud prevention.
When information is no longer required, we will take appropriate steps to delete or anonymise it, subject to applicable legal obligations and legitimate recordkeeping requirements.
14. Your Privacy Rights
Subject to applicable law, you may have the right to request access to your personal information, correction of inaccurate information, deletion where permitted, information about its processing, withdrawal of consent where processing relies on consent, and other applicable rights.
You may also have the right to raise a grievance or exercise other rights available under applicable Indian data-protection law.
15. How to Make a Privacy Request
To submit a privacy request or ask a question about how we handle your information, contact:
Email: lifestylebeautyandwellness@gmail.com
We may need to verify your identity before acting on a request. We will respond in accordance with applicable law.
16. Grievance Redressal
For privacy-related concerns or grievances, contact our designated privacy or grievance contact:
Name/Designation: Grievance Officer
Email: lifestylebeautyandwellness@gmail.com
Contact Number: +91 8595609622
Address: 413-414 IMPERIAL TOWER, C BLOCK, NARAINA VIHAR, New Delhi, Delhi, 110028.
17. Children's Privacy
Our website is not intended to encourage children to make purchases independently where they are not legally permitted to do so. If you believe personal information has been collected inappropriately from a child, please contact us so we can review the matter in accordance with applicable law.
18. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for their independent privacy practices. Please review their policies before providing personal information.
19. Business Transfers
If our business or some of its operations are reorganised, transferred or acquired, relevant information may be transferred as part of that process, subject to applicable legal requirements and appropriate safeguards.
20. Changes to This Policy
We may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised effective date where appropriate.
21. Contact Us
For questions about this Privacy Policy or your personal information, please contact us using the details provided above.