Returns, Refund & Cancellation Policy
Effective Date: 1st October, 2026
At LIFESTYLE BEAUTY AND WELLNESS (“LBW Shop”), we strive to provide quality beauty, personal care and wellness products along with a smooth shopping experience. This Refund & Cancellation Policy explains when orders may be cancelled, when products may be returned, and how refunds are processed.
By placing an order with LBW Shop, you agree to the terms outlined below.
1. Order Cancellation
You may contact us to request cancellation before your order is dispatched. Cancellation requests are subject to the status of the order. Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return process after delivery.
Orders that have already been dispatched generally cannot be cancelled through the standard cancellation process. If the customer does not wish to receive a dispatched order, refusal of delivery may result in the shipment being returned to LBW Shop. Any refund applicable in such circumstances will be processed in accordance with this policy and the applicable return and refund terms.
For COD orders, any advance amount already paid will be handled according to the applicable refund terms.
2. Cancellation by LBW Shop
LBW Shop reserves the right to cancel an order in circumstances including, but not limited to:
Product unavailability
Incorrect or incomplete pricing or product information
Payment-related issues
Delivery address being outside our serviceable area
Suspected fraudulent or unauthorized transactions
Errors in inventory or order processing
Circumstances beyond our reasonable control
If LBW Shop cancels a prepaid order for reasons attributable to LBW Shop, the eligible amount paid by the customer will be refunded through the applicable payment method. For COD orders where an advance payment has already been made, the eligible advance amount will be refunded where applicable.
3. Return Request Window
Eligible products may be returned subject to the terms of this policy.
Customers have 2 business days from the date of delivery to raise a return request. This means that the customer must submit the return request within 2 business days after the order has been delivered. Requests raised after this period may not be accepted. The delivery date recorded by the applicable delivery partner will be considered the date of delivery for calculating the return-request period.
4. Reasons for Requesting a Return or Replacement
Requests may be considered when a product is:
Damaged during delivery.
Defective or not functioning as described.
Incorrectly supplied.
Missing from the order.
Substantially different from its description, subject to verification.
All return requests are subject to verification and approval. Certain products may not be eligible for return due to their nature, hygiene considerations, usage, condition or other applicable restrictions.
5. Return Eligibility and Conditions
To be eligible for a return, the product should generally:
Be unused and in its original condition, where applicable
Be returned with its original packaging
Include all accessories, components, manuals, labels and other materials supplied with the product, where applicable
Not show signs of misuse, alteration or damage caused after delivery
Be accompanied by the order details or proof of purchase
Products returned without the required components or in a condition inconsistent with the reason for return may be subject to rejection. Certain products may have additional return conditions.
6. Products That May Not Be Returnable
For hygiene, safety and product-integrity reasons, certain personal care, cosmetic, beauty, hygiene and disposable or one-time-use products may be non-returnable. Products marked as non-returnable will be subject to the terms displayed at purchase.
Where a product is non-returnable, this will be communicated on the relevant product page or otherwise before purchase, where applicable. This restriction does not affect applicable rights relating to products that are defective, damaged, incorrect or otherwise not as described.
7. How to Raise a Request
To raise a return request, contact us within 2 business days of delivery.
Please provide:
Order number
Product name
Reason for return
Clear photographs of the product
Clear photographs of the packaging, where relevant
Video evidence, where requested by our team
Our team may request additional information or photographs/videos to assess the request. Once the request is received, LBW Shop will review the information provided and communicate the next steps.
8. Review and Approval
Submitting a request does not automatically mean that it has been approved. We will review the information provided and communicate the next steps. Returned products may be inspected to verify the reported issue, product condition, packaging and completeness. The outcome of the inspection will inform the available resolution, subject to applicable law.
If approved, we will share the applicable return, pickup, replacement or refund instructions. Please do not send a product back without our instructions.
9. Return Shipping
Where the return is due to an error attributable to LBW Shop, such as receiving an incorrect or damaged product, LBW Shop may arrange or bear the applicable return shipping cost, subject to verification.
Where a return is requested for another reason, the applicable return shipping arrangements or charges will be communicated to the customer before the return is processed.
10. Refund Amount
Where a refund is approved, the eligible refundable amount will be determined based on the order and the applicable circumstances.
Where applicable, the refund may include the amount paid for the returned product. Shipping charges are non-refundable. Any applicable deductions, charges or exclusions will be communicated where relevant.
11. Refunds
Refunds are considered for eligible requests after the required verification and inspection steps have been completed.
For approved refunds, LBW Shop's refund processing time is generally 3–5 business days after refund approval and completion of the applicable processing steps.
The time taken for the funds to appear in your account may depend on your payment provider or bank. We will communicate the applicable refund method and any additional requirements.
12. Prepaid Orders
For eligible prepaid orders, approved refunds will generally be processed to the original payment method or through another appropriate method where necessary.
Refund processing generally takes 3–5 business days after approval and completion of the applicable processing steps. Your bank or payment provider may require additional time to reflect the funds.
13. Cash on Delivery Orders
LBW Shop offers Cash on Delivery through a partial-payment model.
When COD is selected:
The customer pays a nominal amount in advance which is non refundable.
The remaining balance is paid at the time of delivery.
If a refund is approved for a COD order, the refundable amount relating to the amount already paid in advance will be processed according to the applicable refund procedure. If the customer has already paid the balance amount at delivery and the order is subsequently approved for a refund, the applicable refundable amount will be processed accordingly. We may request the customer's bank or other payment details where required to process a COD refund.
14. Damaged, Defective, Incorrect or Missing Items
Please contact us as soon as possible and within the 2-business-day return-request window. Include your order number and relevant photos or videos.
We will review the issue and communicate the appropriate resolution, which may include a replacement, refund or other remedy where applicable.
15. Exchanges and Replacements
Where appropriate and subject to product availability, LBW Shop may offer a replacement instead of a refund for eligible products.
Replacement availability depends on stock and the nature of the issue.
If a replacement is not available, an eligible refund may be offered in accordance with this policy.
16. Partial Returns
Where multiple products are included in one order, customers may be permitted to return eligible products individually, subject to the applicable return conditions.
Any refund will generally relate only to the approved returned product(s) and applicable refundable amounts.
Where a promotional discount or offer was dependent on a minimum order value, the refund may be adjusted where applicable to account for the revised order value.
17. Promotional Offers and Free Gifts
If an order includes a promotional discount, free gift, voucher or other promotional benefit, the treatment of that benefit in the event of cancellation or return will be subject to the terms of the relevant promotion.
Where a free gift was provided as part of an order that is subsequently returned, LBW Shop may require the promotional item to be returned along with the eligible product, where applicable.
18. Refused or Undelivered Orders
If an order is refused at the time of delivery or is returned to LBW Shop because of repeated unsuccessful delivery attempts, incorrect address information or other customer-related reasons, the order may be treated as an undelivered or returned shipment.
Any refund will be subject to the applicable circumstances.
For COD orders, the treatment of any advance amount already paid will be determined according to the applicable cancellation and refund terms.
19. Non-Returnable Situations
A return or refund request may be rejected where:
The request is raised after the 2-business-day return-request period.
The product has been used where use makes it ineligible for return.
The product has been damaged due to misuse or improper handling after delivery.
The product has been altered or modified.
Required original packaging or components are missing, where applicable.
The reported issue cannot be verified.
The product is specifically marked as non-returnable, subject to applicable consumer rights.
The return does not otherwise meet the applicable eligibility conditions.
20. Contact Us
For cancellation, return, replacement or refund assistance:
Email: lifestylebeautyandwellness@gmail.com
Phone/WhatsApp: +91 8368111285
Please include your order number and relevant details to help us review your request.
21. Policy Updates
We may update this policy from time to time. The latest version published on our website will apply, subject to applicable law and any mandatory consumer rights.