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LBW Shop

Return & Refund Procedure

We aim to make the return and refund process at LBW Shop clear and straightforward. Please follow the steps below if you need assistance with an order.

Step 1: Inspect Your Order

After delivery, check that you have received the correct products and that the items and packaging appear to be in acceptable condition.

Step 2: Raise Your Request Within 2 Business Days

If you identify a problem, contact our support team within 2 business days of delivery. This is the deadline for raising your request.

Step 3: Share the Required Details

Please provide your order number, product name, reason for the request, and clear photos or videos of the product and packaging where relevant.

Step 4: Wait for Review

Our team will review the information and may contact you for additional details. Submitting a request does not guarantee approval.

Step 5: Follow the Instructions

If your request is approved, we will explain the next steps, which may include a return, pickup, replacement or refund. Do not send a product back without receiving instructions.

Step 6: Product Inspection

Where required, the returned product will be inspected to verify its condition and the reported issue.

Step 7: Refund or Replacement

Once the request is approved and any required checks are complete, we will communicate the available resolution.

Refund Processing Time

Approved refunds are generally processed within 3–5 business days after approval and completion of the applicable processing steps.

The time taken for funds to appear in your account may depend on your bank or payment provider.

Prepaid orders: Eligible refunds are generally sent to the original payment method or another appropriate method.

COD orders: Our COD option requires a partial advance payment, with the remaining balance payable at delivery. Bank details may be requested to process an approved refund where necessary.

Important Reminders

  • Raise your return request within 2 business days of delivery.

  • Keep your order number and supporting evidence available.

  • Some beauty, hygiene, personal care and disposable products may be non-returnable, subject to applicable law.

  • Do not return an item before receiving instructions.

  • Applicable consumer rights remain unaffected.

Need Assistance?

Support Hours: Monday–Saturday, 10 AM–6 PM
Email: lifestylebeautyandwellness@gmail.com
Phone/WhatsApp: +91 8368111285

For complete details, please read our Returns, Refunds & Cancellation Policy.